Introduction
The managers and the leaders are the greatest assets of the organization Barclays. The organization is expanded in the market with the help of leadership and managers strategies. The Barclays is the financial service company which provides funds to the population of UK. It is the universal bank which provides services such as investment banking, credit card facility and wealth management etc. Barclays is listed on the London Stock Exchange and New York Stock Exchange. The organization is using decentralized structure so that the according to the task and responsibilities power is divided among them. The managers and the leaders have their own skills and talent. The roles and responsibilities of the managers and leaders are different in the organization Barclays.
P1 Define and compare the different roles and characteristics of a leader and a manager.
In an organization such as Barclays, the role of manager and leadership are different. They have different roles and functions. These functions help the organization to grow and to make the customers and employees satisfied and happy. These roles and functions are being presented below:
| Basis | Leader | Manager |
| 1. Definition | A leader is a person who motivates the employees of the organization to move on the right path. It motivates the employee In order to increase the performance and productivity (Hidayat and Akhmad, 2015). The leadership is a skill which leads to the organization and from other employees. | A manager manages the work in every situation. It shows the right path to walk on and helps in increasing the goals and objectives. |
| 2. Roles | The leader role is to take together in the organization. Each of the employees has is to work together in a team so as to make achieve the objective and bring success to the organization (Randall, D.M., 2012). The leader has to take care of the work is being conducted in the right direction and organization is getting benefits out of it. The role of the leader is to analyse the behavior of the employees at each level. Leader guides the employees to work in the proper manner and to improve at many stages. | The role of the manager is that he has to manage each of the activity and task in the organization. The manager has to coordinate each person and to take care of the work assigned to the employees (Greenwood, et. al., 2012). The manager has to take care of the daily activities along with the resources and activities etc. The manager has to provide direction to the employees so as to make the activities complete on time. |
| 3. Characteristics | There are many characteristics of a leader. These features are as follows:
§ Honesty § Confident § Creative § Delegation of authority § Communication § Commitment towards work § Motivator § Caring § Good Decision making |
There are many characteristics of a manager to be fulfilled which are given below (Schraeder, et. al., 2015):
Manage time of the activities § Positive attitude § Empathy § Responsible § Accountable § Patient § Flexible § Reliable § Specific |
M1 Analyse and differentiate between the role of a leader and function of a manager by effectively applying a range of theories and concepts.
There are different roles and functions being fulfilled by the leaders and managers. These roles and functions are being used along with the theories and concepts so as to better understand their importance in the organization Barclays.
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P2 Examine examples of how the role of a leader and the function of a manager apply in different situational contexts.
The role of a leader is different from the role of the managers. The leaders help in taking effective decisions and motivating the employees. The decision is being taken after analysing the market conditions and trends (Peterlin, et. al., 2015). The organization can go through various situations such as slow, stable and fast. The along with this there are different leadership styles being applied in the organization Barclays. In different situations, the role and function of the managers and leaders are different and applied differently in the organization. Below are the different situations being discussed below:
Slow: The development and the growth of the organization Barclays are slow. The slow change in the organization results in the delay in the projects and results in reduces the amount of profits. Changes being made in the internal organizational structure are the results of changes made in the external changes. For example slow profits are being earned by the Barclays is the result of the slow market growth. This does not affect Barclays negatively.
Stable: At this stage, the development of the Barclays is moderate and stable. The stable market does not change a lot. The market changes do not affect the organization Barclays as no high changes can be done in the market and quick decisions can be taken. This helps in analysing the market in the right context as no such changes arisen in the business environment.
Fast: Fast and growing market plays a great impact on the organization Barclays. The Rapid changes in the organization bring new trends and innovations whereas, on the other hand, these rapid changes effects in wrong decision are making and changes predicting the business environment easily (Peterlin, et. al., 2015).
There are changes being arisen in the outer and inner business environment. The inner changes can be changed in the organizational structure, process, machinery, policies and rules, planning, hiring employees, communication at different levels, controlling, leading etc. these changes are being made according to the changes arise in the external environment. Controlling these factor helps in earning the profit share and position in the market. This also helps in diversifying the number of product and services at and to expand the market.
Some of the changes which arise in the external environment cannot control the organization Barclays. These changes are political changes, legal, socio-economic changes, economic changes, technological changes and political changes. These changes bring new opportunities for the business to grow and plan in an effective way so as to avoid risks. These internal and external changes are being analysed and decisions are taken by the leaders.
In Barclay’s supportive leadership style is being used so as to make the work in an efficient way. In this style, the employees are being supported by the leaders so as to make the work done in an efficient and effective way. The decision can be taken according to the needs and perception of the employees and objective of Barclays can be achieved. According to the skills and talent, the projects and tasks are to be allotted to get the desired outcome.
P3 Apply the different theories and models of approach, including situational leadership, systems leadership, and contingency.
Leaders in the organization help in motivating the employees by analysing their needs and desires. On the other hand, leaders evaluate the changes being arisen in the external environment and taking decisions so as to make Barclays benefited from these changes. Leadership styles are of different types. These styles are been chose by Barclays so that leadership can be maintained effectively in the workplace. These styles are being explained below:
- Situational leadership: The situational leadership is the leadership in which the leader assigns the work and activities according to the skills and talent. Leaders analyse the market conditions and accordingly decisions are being taken in the organization. This theory helps in finding out the best solutions and to face the challenges arise in the market. Many factors are present in the market which affects the decision and plays negative results (Dragnić, 2014). For example: Rise in the conflict in the team, roles, and responsibility of the team members can be changed along with their team. This decision helps in solving the conflicts and completing the project on time.
(Figure: 2)
(Source: www.zinfi.com)
- Systems leadership: The System leader is the leadership qualities which focus on the results rather than the process or steps. This theory focuses on the results which are being obtained by the activities. These activities are being planned earlier and the results are being matched with the desired results. Barclays is the largest financial organization which consists of many types of departments and each department have own goals and objectives.
- Contingent leadership: This type of leadership style or theory focuses on the different situations arises in the organization Barclays. Any random issue or case is being picked and solutions are being found out by the team member of the organization Barclays. This strategy is used in order to find out various paths in order to achieve organizational goals.
M2 Assess and evaluate the strengths and weaknesses of different approaches to situations within the work environment.
Each approach has its different objective and results. This depends on the situation they are being applied to it. Each approach has its strength and weakness as they help in getting results in the work environment. These strength and weakness are being explained below:
Situational Leadership
| Strength | Weakness |
| À Creative approach
À Analyse the situation effectively À Proper allocation of resources À Trained employees À Effective communication À Analyse skills and talent of employees |
À Lack of funds
À Lack of resources for evaluation of market À Wrong interpretation of resources. À Unqualified staff members À Switching to more number of employees.
|
Contingent leadership
| Strength | Weakness |
| £ Random issues
£ Innovative approach £ Variety of solutions £ Open mind activity £ Effective market research £ Financial resources |
£ Less financial resources
£ High cost in research £ Less trained employees £ Unskilled employees £ Slow growth of changes £ Delay in obtaining results |
D1 Critically analyses and evaluates the different theories and approaches to leadership in given contexts.
The leader is an important asset to the organization such as Barclays. The leader is people who understand the needs and desire of the employees and motivate them to work accordingly. The motivation is being provided to them in order to fulfil their needs along with organizational objectives. Below is different theories evaluation in brief (Amanchukwu, et. al., 2015):
Behavioural theory: The behavioral theory represents the behavior of the employees in the organization Barclays. Attitude and behavior of each employee are being evaluated and analysed so as to understand the work better and in a systematic way. Social, mental and physical features of the employees are being analysed for the better understanding of the behavior of the employees.
Transformational theory: The trait theory tells about the trust being increased of the employees by interacting with them. The relationship is being maintained with the employees and the leaders so as to bring good results and obtain the objective of employees.
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P4 Explain the key approaches to operations management and the role that leaders and managers play.
Approaches are used to understand the operation management better. These approaches help in analysing the situation in the organization and taking actions accordingly. These approaches are explained below in detail.
| Approaches | Explanation |
| 1. Just In Time | This method helps in focusing on the process of production. The production process is to be completed on time with the set targets. This helps in obtaining the results set earlier in planning. With the help of reducing the wastage of resources and using them to its full potential, the process can become just in time. Moreover, machinery and tolls are being taken care so as to make the manufacturing correct with desired results. |
| 2. TQM | Total Quality Time is the process which helps in planning for a long period of time to get success. The success results for a longer period of time and helps in earning a profit. This also helps in maintaining the quality along with a price of the product and services offered by the organization Barclay. |
| 3. Lean production | This theory tells about the best methods to be used to get the results or output. The output is being affected by various factors. One of the most important factors used in order to get the desired output is to reduce wastage by using the resources according to its potential and capacity (Dragnić, 2014). The managers and the leaders make the employees aware of the efficient use of resources and to reduce the wastage. This method improves the productivity of the work and helps the employees to improve upon the skills. |
Here are the role of manager and leaders explained:
Role of manager:
- The role of the manager is to recruit the skilled and talent candidate so as to put them on the vacancy. The manager has to put the right person in the right place at the right time.
- To manage the resource according to their skills and potential.
- To look after the activities to be completed on time along with the desired results.
Role of leaders:
- The role of the leader is to analyse the needs and desire of the employees and to motivate them accordingly.
- The leader has to work on increasing the potential and productivity of the employees.
- The leader has to take care of the path to show to the employees so that they can walk upon it and achieve the desired results.
P5 Explain the importance and value of operations management in achieving business objectives.
In an organization, the value and importance of the operation management are to be understood so as to achieve the desired results. The organization Barclays has to understand and analyse the importance and value of the operation manager in achieving business objectives.
Increasing revenue: The operation management helps in making an increase in the ratio of the profit and calculating it (Drake and Spinler, 2013). The increase in the profit helps in expanding the business in different areas and to capture another segment of the market. Increasing profits also results in the making new targets and achieving them.
Trends in the market: Each new day some or the other trends arises in the market. These trends are important to achieve and work upon them. The Barclays has to take is steps according to these trends so that product and services can be manufactured and customers can be made satisfied. Furthermore, it also helps in retaining the employees for the longer period of time.
Increasing sale: Operating management helps in increasing sale of the product and services by conducting research about the new techniques and competitive advantage (Drake and Spinler, 2013).
M3 Evaluate how leaders and managers can improve efficiencies of operational management to successfully meet business objectives.
As discussed in the report that the managers and the leaders play their significant roles in the organization Barclays. This relationship of the managers and the leaders helps in the organization to meet out the desired output and to use the resources according to its capacity and potential (Pierce and Aguinis, 2013). The decision making helps in evaluating each situation and analysing the resources. The needs and desire of the employee and the customers are being analysed and being fulfilled according to the market situations. Proper planning is being done so that the implementation of the activities can bring accurate results and efficiency of the employees can be maintained. Planning for the cost and funds is being evaluated properly in Barclays.
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P6 Assess the factors within the business environment that impact upon operational management and decision-making by leaders and managers.
There are a number of factors which affect the operational management and decision making of the organization Barclays. These factors affect the organization in achieving the objectives and goals (Hidayat and Akhmad, 2015). According to the changes, the positive and negative decisions are being taken by the leaders and managers. These factors are being discussed below:
- Resources of the organization: In an organization, many resources are available and work together. The resources work in the organization Barclays such as human resources and raw material. These resources are to be managed in a proper and systematic way so as to take its proper use and to take the right decision. The productivity and performance of the employee affect the decision and operational management of the organization Barclays (Hidayat and Akhmad, 2015).
- Financial status: The financial status and resources of Barclays help the leaders and managers to make proper strategies and to work in a proper direction. The decisions related to the cost of the product and services offered to the customers and the investments done in Barclays are being affected by the cash flow and profits etc.
- Market trends: Each new day new trends are being evaluated in the market. These trends are to be analysed in the market properly and helps in evaluating the requirements of the customers and the organization. The market trends if analysed properly bring success in the organization and a vice-versa case.
- Stakeholders: The stakeholders include employees, customers, suppliers, investors etc. The investors are the people who make investments only when they get desired interest and profits to be earned.
- Legal and political changes: A legal change affects the decisions of the organization Barclays taken by the leaders and managers. These changes are the changes made in the policies being imposed on the organizations and affect the planning being done in Barclays. Here, the leader has the role to predict the future changes and manager fulfil its roles by arranging and managing the resources.
- Technological changes: The technological changes arise in the external environment on each new day. These changes are to be adopted by Barclays when the leaders and managers predict the changes and plans for the future.
M4 Analyse how the relationship between leadership and management affects the business environment and wider community.
The relationship of the leader and manager is to take care of each employee need and desire. They also take care of the objective of the organization Barclays. The leader and the manager have their own roles and responsibilities which help in analysing the business environment and to take decisions properly. The leaders predict the future trends and the managers take care of the resources. On one hand the leaders analyse the risk present in the market. On the other hand, the managers allocate the resources to each activity.
The power of the managers is being decentralized to the subordinates so that according to the task and activities allocated to them, they can use the power and take decisions. This power and decisions help in the fulfilling the objective and goals of the organization Barclays. The leaders lead the teams and employees. The employees follow the path shown by the leader and work on the activities allocated by the managers.
D2 Critically evaluates the application of operations management and factors that impact on the wider business environment.
Various applications of operations management and the factors play a negative and positive impact on the business environment. These factors such as cost, quality etc. are being evaluated properly so that strategies can be made effective and results in achieving the objective of the organization Barclays (Özer and Tınaztepe, 2014). These factors help the organization in creating its value in the market and satisfying the customers. High cost and low product quality dissatisfies the customers and breaks their loyalty.
The applications act a drawback in achieving the goals and objective. The applications result in taking a decision in the organization Barclays. It also results in the wastage of the resources and delay in the work because of the wrong decision and making wrong analyses of the business environment (Dragnić, 2014).
Conclusion
This is being concluded from the report that the organization Barclays is using centralized organization structure to distribute the power among the employees. This power is being distributed among the members of the organization according to their roles and responsibilities. By using different theories and models, the role of the leader is being understood. By analysing the strength and weakness of the theories and models these theories are used in the organization Barclays. The importance of operation management is being analysed in the organization Barclays. With the theories, approaches, models, and value of operation management, correct decisions are taken which helps in the growth of the organization and in earning a profit. At last, the relationship between a leader and manager affects the business internal environment.
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